题目内容
（请给出正确答案）
[单选题]
—How do you think of the theme of our event?— ________________
A.It’ s pretty good.
B.I feel so sorry about that.
C.I’ d like to have some tea.
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题目内容
（请给出正确答案）
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
A.It’ s pretty good.
B.I feel so sorry about that.
C.I’ d like to have some tea.
如果结果不匹配，请 联系老师 获取答案
更多“—How do you think of the theme…”相关的问题
—________________.
A.It doesn’ t fit us, actually
B.No, I don’ t believe it
C.I don’ t believe in her
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
A.Thank you very much.
B.Post office is over there.
C.I'll be coming.
D.By air mail, please.
—Waiter:________________.
A.I’ m really sorry about that.
B.I don’ t think it’ s hard.
C.You’ ll get it next time.
An annual report provides __1__ information about an organization.People read annual reports in different ways. Some even __2__ to start at the back and work their way to the beginning. It makes __3__ difference how you read them as long as you get the essential points of the business and its financial condition.However, there is a good way to solve these reports that is __4__ most efficient and most effective. You can’ t possibly go any further in your research __5__ knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.
（1）__1__
A.useful
B.useless
C.usefulness
A.talk with customers and suppliers
B.collect data on the Internet
C.observe what happens
D.do experiment
A.crowd
B.crowded
C.crowding
