题目内容
（请给出正确答案）
[单选题]
“竭诚为您服务”翻译为()。
A.For your service.
B.By your service.
C.At your service.
查看答案
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
A.For your service.
B.By your service.
C.At your service.
如果结果不匹配，请 联系老师 获取答案
更多““竭诚为您服务”翻译为()。”相关的问题
-客人： (),I would like a rest after yesterday's long flight.
A.No, not at this moment
B.Yes， please.
C.At your service.
A.Just a minute, please.
B.At your service.
C.What can I do for you?
1. Online banking refers to banking systems where you can carry out your business over the Internet on any website.()
2. Most banks have a section in which you set up your own business.()
3. Online banking is the quickest way to check and see if a transaction is done.()
4. It is more useful and easier than using the automated phone service.()
5. No doubt, you have to keep a special eye on your safety or privacy using online banking.()
A.Have you stayed with us before
B.Would you please tell me your arrival dateHow many nights will you stay with us
C.Would you please tell me your arrival date
A.How many people will attend your meeting
B.I prefer tomorrow afternoon
C.Let me check the availability
听力原文：W: Hello, this is Green Mail Order Service. How can I help you？
M: I'm calling to order a men's cashmere sweater from your mail order catalogue. The item number is S6489, and I want a large size one. How long will it take to deliver？
W: Let me see. We' II send it to you by courier this afternoon. You will probably get it by tomorrow afternoon. How do you want to pay？ Bank transfer, credit or cash on delivery？
M: I'd like to pay by bank transfer.
What is the purpose of the man' s call to the woman？
A．To complain about a sales clerk
B．To ask the number of an item
C．To withdraw some money
D．To place an order
A.哦，好的，那留一下您的信息吧
B.我们投递员也是按公司规定处理邮件问题的
C.您的问题已经反映给处理部门，我们会请处理部门尽快跟您联系，如果后续还有其他问题，您也可以随时联系我们。EMS客服竭诚为您服务
D.已经给您投诉了，您等待一下
Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}
2. Leave your customer with an unanswered question is unacceptable.{T; F}
3. Both positive body language and negative body language are necessary in customer service.{T; F}
4. Eye contact is one of the most important aspects of positive body language.{T; F}
5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}
